Will it be a Happy New Year?
Happy New Year to the CPA Community. Or least, we hope it will be. Economically, 2009 was a tough year for many businesses. It’s now a good time to look forward to see where we are going.
Tax season is here. Many business, industry and government members are busy getting year-end information ready. While we are in the busy season, let’s not lose sight of what’s about to come and focus now on the important things.
The CPA Success Blog by Bill Sheridan, Editor for MACPA on January 11th has a great post on why clients leave their CPAs. Bill states that two-thirds are due to the accountant just not treating their customer right – perceived indifference between the client and the CPA.
The AICPA’s PCPS group identified client retention as the number one issue for ALL size firms in its CPA Firm Top Issues survey last spring. Since then, PCPS has developed great resources to help firms stay focused on client retention.
The last few years have made it easier on many to do business, but now its time to get back to basics. Treating our clients with respect and showing we care, as Bill states in his blog. In today’s society, service has taken on new meaning. Communication has taken on new meaning. Improved service and new lines of communication should be in your plans for the upcoming year.
Welcome to 2010.
So what are your plans for the new year?
What do you see happening for CPAs in the upcoming year?
Do you have a New Year’s resolution for your business or career?
Share your thoughts. Post a comment.
